FAQ
Frequently Asked Questions – Furaqua
Can I cancel my order after I've made a purchase on the website?
Yes — you can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing. If you change your mind within that time, simply send us a message and we'll cancel and refund you in full as soon as we receive your request.
How do I return or exchange an item? – Our Guarantee
We offer a 120-day money-back guarantee on every Furaqua product. If you're not fully satisfied, email support@furaqua.com with your order number within 120 days of receiving your order and we'll refund you in full - you keep the product. No return shipping, no restocking fees.
What types of payments do you accept? – All Standard Payments
We accept all major payment methods, including Visa, Mastercard, and American Express.
What are your shipping options? – Limited by Volume
Currently, we can only offer one standard shipping option. Please see our Shipping Page for more detailed information on shipping times by region.
What if the item I ordered arrives broken or damaged?
We’ll make it right if this happens.
We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving your product and we’ll work with you to resolve it. Reach us at support@furaqua.com.
Where do you ship from?
We primarily ship from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you purchased is out of stock in your nearest location, we’ll ship it directly from our production lines while keeping delivery times the same as stated in our Shipping Policy.
Our products are carefully packaged by our expert handling team to ensure they arrive in perfect condition, no matter how far they travel.