Refund Policy
At Furaqua, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 120-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at support@furaqua.com.
Cancellation policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 10 business days.
120-day money-back guarantee
Satisfaction Guarantee
Every Furaqua product is backed by a 120-day money-back guarantee. If you are not fully satisfied within 120 days of receiving your order, we will refund you in full. There is nothing to return; you keep the product.
This applies to every product in the Furaqua line, whether the bottle is unopened or already in use. We want you to actually try it.
Returning an Unopened Item
Prefer to send an unopened item back instead? Email us and we will send you a prepaid return label at no cost.
How to request a refund
Email us at support@furaqua.com within 120 days of delivery with your order number and a short reason for the refund. Our team responds within 24 hours to confirm.
You do not need to ship the product back. Once your refund is confirmed, please allow up to 10 business days for the refund to hit your original payment method. If you do not see it after that, please contact your financial institution.
All refunds are processed in U.S. Dollars ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Product concerns
We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow all proper usage instructions and safety precautions provided with your product and all available resources found on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience any discomfort while using our products, please discontinue use immediately and contact us at support@furaqua.com. We will assist you with any concerns or questions you may have.
Damaged items
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping (such as dented boxes) with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 7 days of delivery. To report a damaged item, please email us at support@furaqua.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you.
Shipping and delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Fraud prevention
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Please note: We reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version before purchasing and using our products. By purchasing and continuing to use Furaqua products, customers are indicating their acceptance of this Return & Refund Policy.